FAQs
Most items are true to size, but you can use this Size Chart as a general guideline.
size bust waist hips
XS 0 30-32 24-26 34-36
S 2-4 32-34 26-28 36-38
M 6-8 34-36 28-30 38-40
L 10-12 36-38 30-32 40-42
XL 14-16 38-40 32-34 42-44
XS 0 30-32 24-26 34-36
S 2-4 32-34 26-28 36-38
M 6-8 34-36 28-30 38-40
L 10-12 36-38 30-32 40-42
XL 14-16 38-40 32-34 42-44
How will I know if my order is confirmed?
After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
After you have placed your order, you will receive a confirmation e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
How can I track my delivery?
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Starlow is not responsible for lost or stolen packages.
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Starlow is not responsible for lost or stolen packages.
Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.
Unfortunately, we are unable to redirect orders once your order is confirmed and has been shipped out.
Why does my item look different than the photos online?
Result of color or wear of item can be dependent on different things such as monitor resolution, camera settings, lighting and model wearing the item.
How do I create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I pay for my orders?
We accept payments via Paypal, Venmo, Apple Pay, Amazon Pay, AfterPay, G Pay, and all major credit/debit cards.
Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
There is an item missing from my order?
We apologize for sending you an incomplete order. Please email luluhandmadeknits@gmail.com with details of what item is missing, order # picture of the packing slip and any other details we may need and we will assist as soon as possible.
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please do not try to fix the item (this will void the return) and email luluhandmadeknits@gmail.com with a picture of the product and invoice # that was included with your order and we will assist you as soon as possible.
I’ve received an incorrect item, what should I do?
We apologize for sending you the wrong item. Please contact luluhandmadeknits@gmail.com with a picture of the product and packing slip/ invoice that was included with your order and we will assist you as soon as possible.
I have not received my parcel, what should I do?
Kindly check the status of your parcel via “Track your order” to find out why it might have been delayed. Once tracking information has been distributed LULU is not responsible for lost or stolen packages.